Archiv für den Monat: Januar 2018

Three tips for a content marketing plan that makes your customers the central focus

Serpstat clustering

In an era of constant digital distractions, how do we compete long enough to convert? The trick is to make your content as customer focused as possible.

Content marketing is a constant struggle for any brand. It is probably the most important element to their overall promotional strategy and the greatest tool at their disposal.

It can also be the most fickle, as it relies heavily on keeping and maintaining the interest of the ones consuming it.

You need to focus on your customer! This allows what you produce to immediately connect with your audience and provides something of value to them. Not only does this give you benefits in the moment by offering the information they want/need, it also gives you long-term benefits by establishing the authority of your brand.

Here are three tips and tools to help you create a customer-focused content marketing strategy.

1. Be clear on content objectives

Try to figure out just what the aims of your content will be. If there are no objectives to work from, the results will end up aimless and meandering, not really benefiting anyone, even if it manages to drive a bit of traffic. It is like throwing spaghetti at a wall… sure, some of it is going to stick, but most of it is going to end up on the floor.

So, what is it you want to achieve with each piece of content? How can you create a cohesive strategy that matches each of those objectives? How will you measure success towards those goals?

First things first: Do some keyword research and see what it is your customers want to know about. What are they struggling with? What is upsetting/confusing/angering/interesting them? How can you make their life easier through your content?

Just looking at your keyword lists won’t tell you much though. You need to work on organizing your keywords. This will help you lay out a clear content strategy.

I use spreadsheets to organize and label my keywords so that it becomes clear how to better serve the people behind using them to search.

Break keywords into groups by relevancy

This will allow you to better understand your niche and target one page to the whole group of keywords, versus each of them individually.

Keyword clustering is an effective tactic to use here. Serpstat does it pretty well by determining how many URLs overlap for different search queries and thus identifying closely related phrases. (Read more about the tactic in our dedicated guide to keyword clustering).

From there, determine intent behind each group

Keyword intent reflects the users‘ aim behind searching. It helps you to better serve your audience needs and thus improve your conversion rate. I usually label my keyword groups with four types of user intent:

  • Commercial: No need trying to serve them content here: These people are ready to buy!
  • Transitional: These people are likely to still be in the research phase but they may be willing to buy after you give them some actionable content. Product reviews and gift ideas are perfect content assets for this group
  • Navigational: Those keywords that content the brand name. Firstly, we want to make sure our brand ranks #1 for these. Secondly, we want to use these keywords to better understand possible problems with the site or the product
  • Informational: These people are searching for information only. The perfect CTA for this content is an invite to subscribe.

Label seasonal content

Last but not least, you want to make sure you publish that content when you audience needs it most. If it looks like certain content is likely to solve a seasonal problem or catch seasonal interest peak – or more often than not, both – keep it scheduled for that season.

Organize keywords

2. Go straight to the source

You need to know what is important to the people who you are targeting. Knowing your audience is always going to be the leading step before you do anything else. Yet, an astonishing number of brands fail in this regard and create not what customers really want or need, but what they assume they want or need. The difference between those two things is not so much as gap as it is a cavern.

My personal preference for doing this is through customer feedback surveys. You have to be careful using these helpful little info gathering tools because if they are too long, hard to complete or just biased it is going to annoy the customer.

I use Wyzzer to put together 60 second surveys of up to 25 questions that are fast and easy to click. They even present it a little game, so the surveys are more engaging.

It’s a nice little way to achieve several goals at a time:

  • Let your customers tell you more about themselves (What do they like? What are their life choices? What are their hobbies?)
  • Entertain your readers and engage more of them by gamifying the surveying process
  • Diversify your content by adding something new.

wyzerr

There are also several polling plugins that integrate into your WordPress blog easily. You can use these to quickly poll your customers on important matters, learn if they need a follow-up to a certain article or ask them which direction to take with your upcoming content series.

3. Map out the customer journey

Every customer goes through a journey from the moment they learn of your brand. It starts with the first lead, making them aware of your product. It ends not with the sale (as some believe), but with the experience afterward and how they feel about your brand. By the time they reach that stage they have completed the journey that you are responsible for guiding them through.

Having a clearly mapped journey with stages is one of the best things you can do. You can create content for every step, from the first landing on your website to the social reviews at the very end.

Research brand-focused keywords

I have already mentioned navigational queries and how they also should be used to better understand where your brand is lacking. Looking at how customers are searching for your brand may be eye opening?

Do they have problem finding how to log in? To they think your product is too expensive? Are they looking for alternative ways to get in touch with you?

Brand focused keywords

All of these signal of one common problem: Those people must have already visited your site but they are now searching Google instead of interacting with you directly.

Monitor social media reputation

You are likely to already be monitoring where your brand is being discussed on social media and then acting upon those mentions.

But this is usually viewed in the perspective of social media engagement and customer service. You need to add another objective to this task: Analyzing your site or product issues and solving them using all kinds of methods, including content.

I use Cyfe for monitoring social media mentions and scheduling social media updates. It’s very affordable and you can use multiple users to see selected dashboards, so you can delegate tasks quite efficiently with it:

Cyfe

Record your sales/customer teams interactions with clients

If you aren’t yet using a customer relationships management platform, get one now. I use Salesmate and it’s eye-opening: You can see exactly which struggles each customer had while using your site and buying your product.

Encourage your team to record as much of the customer journey as they can. Sync your social media monitoring software with Salesmate to record more of the questions and interactions with each customer.

salesmate

Add experience surveys in your “Thank you for the order” emails

Consider integrating your customer research process with your sales process by implementing surveys as part of your order status emails. This will give you a good impression as to what can be done to make the process smoother and what content needs to created to cover other needs.

You customers are your concern, so show them!

The most important person for any brand is the customer. Unfortunately our content doesn’t always reflect that.

Making a content marketing plan more customer-centric is one of the best ways we can improve our results and help turn those leads into conversions.

Source:: searchenginewatch.com

New Year, New Outlook: TopRank Marketing’s 2018 Integrated Digital Marketing Predictions

The new year is barely underway and already we’re already seeing significant shifts in digital marketing.

Facebook recently announced their decision to favor friends over brands in news feeds and YouTube has tightened the reins on what channels can be monetized. And this is just within the first few weeks of the year.

Undoubtedly, digital marketing tactics like content marketing, SEO, paid, influencer marketing and social media will all face changes in the coming year. Some of which we’ll be able to predict, and some of which we won’t.

However, today’s best marketers know that individual marketing tactics do not stand alone. Which means that integrated, “best answer” digital marketing strategies will reign supreme. That is why instead of focusing our team’s predictions on how individual tactics will evolve in 2018, we’ve uncovered how the role of each tactic will change as part of the overall digital marketing mix.

The State of Digital Marketing in 2018

Lee Odden
CEO

As we head into the heart of Q1 2018, marketers are just as overwhelmed with tactics as buyers are with content. This paradox of choice at scale incurs costs that range from dissatisfied customers to ineffective marketing programs.

With increasing demands, fewer resources and greater complexity in marketing that now includes smart speakers, VR/AR, IoT, AI and all forms of disruptive technology, marketers are looking for the universal truths that will keep them on track and effective.

In my book, Optimize, I talked about a customer centric approach to digital marketing that emphasized search, social and content. The truths about how customers engage content to make decisions outlined then are equally true in 2018 and for nearly any kind of platform.

Those content truths are: discovery, consumption and action.

Discovery: Where do buyers look for solution information? What do they say to their Echo or Google Home device? What do they search for on their phone or tablet? What sources do they subscribe to for updates on their smart watch? Of course laptop, tablet and mobile search and social media behaviors are still relevant.

Consumption: What are your buyers‘ preferences for engaging with the content they find? Do they read/watch/listen on the discovery platform or save/subscribe for later? Are there preferences for experiencing or interacting with content vs. simply read/watch/listen? Images vs. videos vs. audio vs. interactive on various devices is still relevant.

Action: What triggers will inspire action? Do buyers need content personalized on the fly or are they willing to exchange contact information to be fed personalized content? What will it take to motivate share, subscribe, inquire, transact or refer? All still relevant.

Marketers in tune with truths about how customers find, engage with and take action on information will reveal whatever technology, platform, media format and experience buyers need. As part of an ongoing effort to optimize marketing with a customer focus, these truths can help architect successful marketing programs in 2018 and for years to come.

Content Will Experience a Shift in Focus

Nick Nelson
Content Strategist

There’s a distinct movement taking place in content marketing, with the focus increasingly shifting from quantity to quality. With so much volume out there, it only makes sense to spend our time creating fewer assets that will truly stand out, as opposed to larger amounts of unremarkable material. Since content is already integrated with basically every aspect of a comprehensive digital marketing strategy (or should be at least), I foresee this change in mindset applying to every corner — social, paid media, lead nurturing, data analysis, and so forth.

The Impact of Artificial Intelligence

Ashley Zeckman
Director of Agency Marketing

For years marketers have been talking about the importance of customer experience. And for years, marketers have struggled to uncover the information that makes it possible to create a stellar customer experience.

The game changer in 2018? The emergence of Artificial Intelligence.

In 2017, AI finally began to become more mainstream which allowed platforms to begin harnessing its true power for marketing. In 2018, it will become essential that marketers use data collected by AI to make smarter marketing decisions that will allow them to personalize content, create more data informed social media marketing plans and better target SEO keywords.

SEO & UX Will Overlap

Joe Manier
Digital Advertising Manager

What does UX and good design have to do with SEO? Good UX keeps people on the page when they arrive to your site. The same holds true for good copywriting. It’s a one-two punch as people’s search process involves quick scans of copy and page design as they’re determining which result will best serve them.

This is all due to RankBrain, which has been around for a while, but it’s sinking in just how important it is being the 3rd most critical ranking signal. So in 2018, look for SEO to further overlap with UX teams and copywriters as they team up to boost the two main RankBrain components of page dwell time and SERP CTRs.

The Integration of Influencers & Sales

Rachel Miller
Influencer Marketing Manager

I think influencer relations will take on an increasingly bigger role affecting not just marketing but also sales and support. Partnering with the right people gives businesses unfiltered and holistic feedback that when combined with other key data points makes planning and decision making more effective. This increase in importance will require influencer marketing tools, tactics, and practitioners to bring nothing but their A-game.

Content Will Bolster Existing Relationships

Caitlin Burgess
Senior Content Marketing Manager

From compelling ad copy to best-answer blog posts to video on social media — content is the foundation of any digital marketing strategy. Period. And I think we can all agree that won’t change anytime soon. But one thing I see on the rise for content marketing in 2018 and beyond is a refocusing on developing content that aims to bolster and grow existing client/customer relationships.

We’ve all heard the stats on just how much it costs to acquire a new customer versus keeping an existing customer, but content marketing has largely been leveraged to move prospects through the funnel and get that first sale. I think it’s high time marketers developed more robust strategies to nurture after the first check clears. After all, more often than not, B2B and B2C companies alike are more than just one product or service offering—but many of your current customers and clients may not know just what you’re capable of. So, show them.

The Ad Viewing Experience Will Have to Improve

Stephen Slater
Senior SEO & Digital Advertising Manager

Ad blocker adoption grew 30% in 2016 (numbers for 2017 aren’t out yet, but I’m sure they will show continued adoption) and even browsers are getting in on the action.

So, instead of killing display ads as a whole, I predict that this desire to block ads is going to actually help the industry and drive display ad spend. Projections show that display ad spend should grow by about $5 billion in 2018.

Why would people spend all of that money on display ads that will possibly be blocked by their audience? Two reasons:

  1. Targeting is drastically improving. Programmatic targeting, account based targeting, interest and affinity targeting, and retargeting are all improving and driving more qualified impressions and clicks at a much lower CPC than search ads and most social platforms (for now).
  2. Display advertising placements have to/and will stop being so awful and intrusive. Publishers that offer ad space have to do better. If they don’t they run the risk of losing traffic. In January 2017, Google penalized sites that have “intrusive interstitial ads” and Google’s amp project is already shaking up ads on mobile devices. If publishers don’t comply they run the risk of losing traffic and losing ad revenue.

So what does this all mean? Even though users will attempt to block ads the CPC, targeting, and improved ad viewing experience will allow display ads to become a bigger piece of the digital marketing mix in 2018.

Content Will Fuel Digital Marketing

Anne Leuman
Copywriter

Content marketing, if it isn’t already, will be driving the digital marketing mix in 2018. After all, the foundation of the internet and the genesis of search were both inspired by content. With this in mind, each component or tactic within the digital marketing mix will need content behind it. This includes influencer marketing programs, social media campaigns, video, events, etc. and anything else you might be adding in the year ahead. Each piece of the mix needs content to fuel it.

Instead of asking how does our content fit in the mix, we’ll be asking how the mix supports our content.

The Combination of Influence & ABM Strategies

Amy Higgins
Strategic Account Manager

The root of influencer marketing is “influence”. You add marketing to the mix, and it leads to how can someone influence a person’s buyer behavior.

I believe that in the next year, we will begin to see that signal of influence move down the funnel and into ABM strategies. Currently, influencer marketing addresses mostly top of the funnel marketing initiatives. In order for this change to happen, marketers need to look at their influencers as extensions of their teams, more community based with deeper collaboration and strategies that benefit all sides of the equation — from the customer to the company, and to the influencer. Influencer marketers will begin to use community growth and acquisition strategies in order to see the largest benefit from their network of influencers. For example, influencer exclusive events influencer newsletters, and community forums are just a few of the tactics that marketers will use when approaching influencers. After all, influencer marketing is a two-way street.

Social Media Can’t Be an Afterthought

Debbie Friez
Influencer Marketing Strategist

First of all, if you don’t have social media as an integral part of your overall digital marketing mix, you need to start now. You can no longer afford to make social media an afterthought.

Social media will share a place at the table with the other areas of the digital marketing mix.

  • Influencer Marketing. Everyone wants to do it, but to do it effectively, you need to interact with your influencers on social media. If you are jumping into influencer marketing, you will need to step-up your social media performance.
  • Lead Generation. Looking to increase conversion rates? More marketers will utilize Facebook and LinkedIn paid offerings for driving more leads. They have a key advantage, because people like to stay on their preferred social channels.
  • Content Marketing. Successful digital marketers will utilize social media in creative ways to drive traffic to their optimized content.
  • SEO. Looking to really drive traffic to your website? Integrating social will be necessary to get the most from you overall strategy.

Getting noticed in the digital age can be hard. Social Media is consistently offering new ideas and avenues to stand-out. Let’s see what 2018 will bring us!

What Is Your Digital Marketing Prediction for 2018?

What each of these predictions tell us is that every digital marketing tactic is essential, and has its place. But we’re beyond the point in time where integration is a want, and is now a necessity.

Which of the digital marketing predictions above do you think will have the biggest impact on your 2018 marketing strategy? Tell us in the comments section below.


Email Newsletter
Gain a competitive advantage by subscribing to the
TopRank® Online Marketing Newsletter.

© Online Marketing Blog – TopRank®, 2018. |
New Year, New Outlook: TopRank Marketing’s 2018 Integrated Digital Marketing Predictions | http://www.toprankblog.com

The post New Year, New Outlook: TopRank Marketing’s 2018 Integrated Digital Marketing Predictions appeared first on Online Marketing Blog – TopRank®.

Source:: toprankblog.com

New Year, New Outlook: TopRank Marketing’s 2018 Integrated Digital Marketing Predictions

The new year is barely underway and already we’re already seeing significant shifts in digital marketing.

Facebook recently announced their decision to favor friends over brands in news feeds and YouTube has tightened the reins on what channels can be monetized. And this is just within the first few weeks of the year.

Undoubtedly, digital marketing tactics like content marketing, SEO, paid, influencer marketing and social media will all face changes in the coming year. Some of which we’ll be able to predict, and some of which we won’t.

However, today’s best marketers know that individual marketing tactics do not stand alone. Which means that integrated, “best answer” digital marketing strategies will reign supreme. That is why instead of focusing our team’s predictions on how individual tactics will evolve in 2018, we’ve uncovered how the role of each tactic will change as part of the overall digital marketing mix.

The State of Digital Marketing in 2018

Lee Odden
CEO

As we head into the heart of Q1 2018, marketers are just as overwhelmed with tactics as buyers are with content. This paradox of choice at scale incurs costs that range from dissatisfied customers to ineffective marketing programs.

With increasing demands, fewer resources and greater complexity in marketing that now includes smart speakers, VR/AR, IoT, AI and all forms of disruptive technology, marketers are looking for the universal truths that will keep them on track and effective.

In my book, Optimize, I talked about a customer centric approach to digital marketing that emphasized search, social and content. The truths about how customers engage content to make decisions outlined then are equally true in 2018 and for nearly any kind of platform.

Those content truths are: discovery, consumption and action.

Discovery: Where do buyers look for solution information? What do they say to their Echo or Google Home device? What do they search for on their phone or tablet? What sources do they subscribe to for updates on their smart watch? Of course laptop, tablet and mobile search and social media behaviors are still relevant.

Consumption: What are your buyers‘ preferences for engaging with the content they find? Do they read/watch/listen on the discovery platform or save/subscribe for later? Are there preferences for experiencing or interacting with content vs. simply read/watch/listen? Images vs. videos vs. audio vs. interactive on various devices is still relevant.

Action: What triggers will inspire action? Do buyers need content personalized on the fly or are they willing to exchange contact information to be fed personalized content? What will it take to motivate share, subscribe, inquire, transact or refer? All still relevant.

Marketers in tune with truths about how customers find, engage with and take action on information will reveal whatever technology, platform, media format and experience buyers need. As part of an ongoing effort to optimize marketing with a customer focus, these truths can help architect successful marketing programs in 2018 and for years to come.

Content Will Experience a Shift in Focus

Nick Nelson
Content Strategist

There’s a distinct movement taking place in content marketing, with the focus increasingly shifting from quantity to quality. With so much volume out there, it only makes sense to spend our time creating fewer assets that will truly stand out, as opposed to larger amounts of unremarkable material. Since content is already integrated with basically every aspect of a comprehensive digital marketing strategy (or should be at least), I foresee this change in mindset applying to every corner — social, paid media, lead nurturing, data analysis, and so forth.

The Impact of Artificial Intelligence

Ashley Zeckman
Director of Agency Marketing

For years marketers have been talking about the importance of customer experience. And for years, marketers have struggled to uncover the information that makes it possible to create a stellar customer experience.

The game changer in 2018? The emergence of Artificial Intelligence.

In 2017, AI finally began to become more mainstream which allowed platforms to begin harnessing its true power for marketing. In 2018, it will become essential that marketers use data collected by AI to make smarter marketing decisions that will allow them to personalize content, create more data informed social media marketing plans and better target SEO keywords.

SEO & UX Will Overlap

Joe Manier
Digital Advertising Manager

What does UX and good design have to do with SEO? Good UX keeps people on the page when they arrive to your site. The same holds true for good copywriting. It’s a one-two punch as people’s search process involves quick scans of copy and page design as they’re determining which result will best serve them.

This is all due to RankBrain, which has been around for a while, but it’s sinking in just how important it is being the 3rd most critical ranking signal. So in 2018, look for SEO to further overlap with UX teams and copywriters as they team up to boost the two main RankBrain components of page dwell time and SERP CTRs.

The Integration of Influencers & Sales

Rachel Miller
Influencer Marketing Manager

I think influencer relations will take on an increasingly bigger role affecting not just marketing but also sales and support. Partnering with the right people gives businesses unfiltered and holistic feedback that when combined with other key data points makes planning and decision making more effective. This increase in importance will require influencer marketing tools, tactics, and practitioners to bring nothing but their A-game.

Content Will Bolster Existing Relationships

Caitlin Burgess
Senior Content Marketing Manager

From compelling ad copy to best-answer blog posts to video on social media — content is the foundation of any digital marketing strategy. Period. And I think we can all agree that won’t change anytime soon. But one thing I see on the rise for content marketing in 2018 and beyond is a refocusing on developing content that aims to bolster and grow existing client/customer relationships.

We’ve all heard the stats on just how much it costs to acquire a new customer versus keeping an existing customer, but content marketing has largely been leveraged to move prospects through the funnel and get that first sale. I think it’s high time marketers developed more robust strategies to nurture after the first check clears. After all, more often than not, B2B and B2C companies alike are more than just one product or service offering—but many of your current customers and clients may not know just what you’re capable of. So, show them.

The Ad Viewing Experience Will Have to Improve

Stephen Slater
Senior SEO & Digital Advertising Manager

Ad blocker adoption grew 30% in 2016 (numbers for 2017 aren’t out yet, but I’m sure they will show continued adoption) and even browsers are getting in on the action.

So, instead of killing display ads as a whole, I predict that this desire to block ads is going to actually help the industry and drive display ad spend. Projections show that display ad spend should grow by about $5 billion in 2018.

Why would people spend all of that money on display ads that will possibly be blocked by their audience? Two reasons:

  1. Targeting is drastically improving. Programmatic targeting, account based targeting, interest and affinity targeting, and retargeting are all improving and driving more qualified impressions and clicks at a much lower CPC than search ads and most social platforms (for now).
  2. Display advertising placements have to/and will stop being so awful and intrusive. Publishers that offer ad space have to do better. If they don’t they run the risk of losing traffic. In January 2017, Google penalized sites that have “intrusive interstitial ads” and Google’s amp project is already shaking up ads on mobile devices. If publishers don’t comply they run the risk of losing traffic and losing ad revenue.

So what does this all mean? Even though users will attempt to block ads the CPC, targeting, and improved ad viewing experience will allow display ads to become a bigger piece of the digital marketing mix in 2018.

Content Will Fuel Digital Marketing

Anne Leuman
Copywriter

Content marketing, if it isn’t already, will be driving the digital marketing mix in 2018. After all, the foundation of the internet and the genesis of search were both inspired by content. With this in mind, each component or tactic within the digital marketing mix will need content behind it. This includes influencer marketing programs, social media campaigns, video, events, etc. and anything else you might be adding in the year ahead. Each piece of the mix needs content to fuel it.

Instead of asking how does our content fit in the mix, we’ll be asking how the mix supports our content.

The Combination of Influence & ABM Strategies

Amy Higgins
Strategic Account Manager

The root of influencer marketing is “influence”. You add marketing to the mix, and it leads to how can someone influence a person’s buyer behavior.

I believe that in the next year, we will begin to see that signal of influence move down the funnel and into ABM strategies. Currently, influencer marketing addresses mostly top of the funnel marketing initiatives. In order for this change to happen, marketers need to look at their influencers as extensions of their teams, more community based with deeper collaboration and strategies that benefit all sides of the equation — from the customer to the company, and to the influencer. Influencer marketers will begin to use community growth and acquisition strategies in order to see the largest benefit from their network of influencers. For example, influencer exclusive events influencer newsletters, and community forums are just a few of the tactics that marketers will use when approaching influencers. After all, influencer marketing is a two-way street.

Social Media Can’t Be an Afterthought

Debbie Friez
Influencer Marketing Strategist

First of all, if you don’t have social media as an integral part of your overall digital marketing mix, you need to start now. You can no longer afford to make social media an afterthought.

Social media will share a place at the table with the other areas of the digital marketing mix.

  • Influencer Marketing. Everyone wants to do it, but to do it effectively, you need to interact with your influencers on social media. If you are jumping into influencer marketing, you will need to step-up your social media performance.
  • Lead Generation. Looking to increase conversion rates? More marketers will utilize Facebook and LinkedIn paid offerings for driving more leads. They have a key advantage, because people like to stay on their preferred social channels.
  • Content Marketing. Successful digital marketers will utilize social media in creative ways to drive traffic to their optimized content.
  • SEO. Looking to really drive traffic to your website? Integrating social will be necessary to get the most from you overall strategy.

Getting noticed in the digital age can be hard. Social Media is consistently offering new ideas and avenues to stand-out. Let’s see what 2018 will bring us!

What Is Your Digital Marketing Prediction for 2018?

What each of these predictions tell us is that every digital marketing tactic is essential, and has its place. But we’re beyond the point in time where integration is a want, and is now a necessity.

Which of the digital marketing predictions above do you think will have the biggest impact on your 2018 marketing strategy? Tell us in the comments section below.


Email Newsletter
Gain a competitive advantage by subscribing to the
TopRank® Online Marketing Newsletter.

© Online Marketing Blog – TopRank®, 2018. |
New Year, New Outlook: TopRank Marketing’s 2018 Integrated Digital Marketing Predictions | http://www.toprankblog.com

The post New Year, New Outlook: TopRank Marketing’s 2018 Integrated Digital Marketing Predictions appeared first on Online Marketing Blog – TopRank®.

Source:: toprankblog.com

Get 2018 started with an updated multi-channel digital marketing strategy

Did you know that 15 years ago the average consumer used two touch-points when buying an item, while consumers today run through an average of almost six touch-points?

This means that reaching new customers has become significantly more complex. With new platforms and channels still emerging, consumers have more and more choices and are demanding greater attention from brands trying to reach them.

The concept of multi-channel digital marketing has gained popularity among digital marketers over the last few years as brands and agencies have realized that one-off campaigns targeting potential customers on only one channel at a time no longer cut it.

In this article, we will examine updated multi-channel digital marketing tools and effective strategies; but before we do, let’s clarify what multi-channel marketing actually means.

What is multi-channel digital marketing?

“Multi-channel marketing is the implementation of a single strategy across multiple channels or platforms, thus maximizing opportunities to interact with prospective customers,” according to digital marketing agency Emarsys.

While as marketers we try to best predict how and where our customers might interact with us, giving them a choice — a say in the matter — leads to higher conversions. This requires casting a wide net of orchestrated touch-points and repeating your brand message across various channels, but ultimately improves your chance to raise customer awareness and let the message sink in to actually have an effect.

Let’s take a look at a handful of channels that effectively support a multitude of touch points and provide your customers with choice in selecting their preferred channel.

Social media

The advantage of social media is that it can be utilized as both introductory (initial interest) as well as retargeting channel leading a new customer further down the sales funnel.

Eyeballs through content

Facebook is a fantastic method to fill the top of your funnel with visitors. Whether you amplify content or gain people’s attention through Facebook live or other multimedia ads, it’s crucial to think about what your target customer might be interested in and then tailor content to their desires.

This doesn’t mean that you should advertise for your product right in the article or video, but rather cover topics that might interest potential customers and ultimately lead to your product page. At the top of the funnel, the goal is to create that first touchpoint which will enable you to start marketing to them through other channels, particularly email and remarketing.

Generating leads

Another helpful Facebook tool comes in handy at this stage of the sales funnel, especially if you run an ecommerce business — it’s called Dynamic Product Ads. These ads “automatically promote products to people who have expressed interest on your website, in your app or elsewhere on the internet,” according to Facebook.

You can even upload your product catalog to Facebook and after setting up the campaign, the social network will handle the rest (such as matching people with the right product).

Email

While social media is very effective as both introductory and retargeting channel, emails are most effective when retargeting potential customers.

Chances are that by the time someone has provided their e-mail address, you have some idea of what they are interested in and looking for, thanks to your “eyeballs through content” campaign as discussed above. So crafting effective e-mails addressing their potential pain points should be a little easier now.

Crucial to making e-mail marketing successful is to make sure its content aligns with your overall campaign message. A recent case study confirmed that “Coordinating messaging across channels resulted in reaching customers who were 22% more likely to purchase than those only reached by email.”

AdWords

You can craft AdWords campaigns to function at the top, middle, and bottom of the funnel. At the top, you can create broad match modified campaigns focusing on identifying exactly what keywords people search for in your space.

As part of your exploratory campaigns, you can also look for lateral keywords of interest that can help you understand exactly what your audience is looking for.

At the middle of the funnel, you have people who are interested in the products or services you are offering so you serve them the most targeted ads. Traditional AdWords campaigns tend to belong to this stage of the funnel. At the bottom of the funnel, you can use AdWords remarketing to continue creating additional touchpoints after consumers have visited your site.

Smart marketers use AdWords Ad Extensions to include interactive and clickable information right on top of the ad, such as coupons, phone numbers, and text message extensions. Making these marketing tools available right inside the ad can cut down significantly on the number of steps in your sales funnel.

By clicking on the coupon, for example, customers could be enticed to walk right into a physical location to pick up the product they are getting a discount on. Clicking on the phone number or text extension, on the other hand, could connect them directly to customer service, who in turn can answer any remaining questions and, thus, increase purchase intent.

SMS/Text messaging

Speaking of text messages: retargeting potential customers is not restricted to e-mails and Google AdWords. Text messaging (SMS) is another way — and an increasingly popular one — to lead consumers further down the sales funnel.

Let’s say your Facebook or Twitter ad asked potential new customers to “opt-in,” which they did using their social media accounts. Most social networks now require mobile phone numbers when users first sign up. This information will be available to you as well if you are setting up ads through these social networks.

You now have the opportunity to text your lead and interact with them on a channel that has so far not been saturated by marketers. It also provides a much more intimate environment, which could help build trust.

You can easily set up text message campaigns with tools like Autopilot and TextMagic; and you should, too, because text message opens are as high as 99% among mobile users. Key is to let potential leads opt in voluntarily as opposed to being contacted via text out of the blue. Also, a good next step might be asking for permission to set up a phone call to continue the conversation.

Text messages can also be useful when sending out reminders for live events or webinars, which some of your new customers might have signed up for, but are about to miss because they forgot putting it in their calendars.

Putting it all together

As you can see, none of the marketing tools listed above are particularly effective in this day and age if you keep them isolated. Google AdWords can lead to customer service conversions; social media can lead to email and text message opt-ins; email in turn can be reinforced by text messages, which could lead back to customer service.

That’s why a consistent brand message as well as consistent quality of content, service, and customer experience across all channels is essential. Future customers should get a sense of familiarity at every turn of the sales funnel if you are to build a trustworthy relationship with them.

Coordinating this rather significant number of communication channels seems like a daunting and expensive task; but don’t worry, even with a low budget you can implement these multi-channel marketing strategies.

One final thought: all the marketing in the world is for naught if you do not measure and analyze key data. This includes customer profile characteristics (like demographics and psychographics) and customer behavior to narrow down your target audience.

In addition to this data, keeping track of conversion rates between the various platforms will help you measure success and create a continuously more effective multi-channel digital marketing strategy.

Source:: searchenginewatch.com

Digital Marketing News: 2018 Creative Trends, Organic Facebook Dead, YouTube Tightens Up

Blockchain Bandwagon

2018 Creative Trends – Shutterstock’s data and creative teams analyzed their customers‘ billions of searches for images, footage, and music search and download data to discover the biggest year-over-year increases. What are the top trends? Fantasy, New Minimalism, Space, Natural Luxury, and Punchy Pastels among others. – Shutterstock

‘Organic reach on Facebook is dead‘: Advertisers expect price hikes after Facebook’s feed purge. If any brands haven’t already shifted their Facebook strategy entirely to paid, then they may have to soon. Facebook is changing its news feed to prioritize what friends and family share, which will reduce the amount of content that users see from brands and publishers. Open up those wallets folks! Digiday

One in three people—2.48 billion—worldwide used a social network in 2017 – Last year, 74.7% of mobile phone internet users worldwide used their device to access social media. Where are they spending their time you ask? In 2017 nearly 594 million people worldwide used Instagram. 62.2% of all social network users (1.54 billion), went on Facebook at least once a month in 2017. eMarketer

Majority of Consumers Want Brands to Take a Stand on Social and Political Issues, According to New Study – Most consumers want brands to weigh in on social and political issues, according to a new survey by social media management and analytics company Sprout Social entitled “Championing Change in the Age of Social Media.” Two-thirds of consumers responded that it was either “Somewhat Important” or “Very Important” for brands to take a stand on social/political issues. AdWeek

Influencer Marketing Report – A few highlights: Influencer marketing ad spend is poised to reach between $5 billion and $10 billion in 2022. The average influencer engagement rate across industry verticals is 5.7% compared to 2-3% for brands. 40% of influencers believe that overly restrictive content guidelines are one of the biggest mistakes brands and agencies make when working with them. Business Insider

Financial institutions have a growing interest in influencer marketing – Financial services institutions are known to shy away from social media due to strict industry regulations. But a growing number of consumer-facing banks, insurance companies and personal finance apps are looking to create promotional content with individuals with large followings on social media, in order to add personality to their brands and cater to the 18- to 34-year-old cohort. Digiday

Influencer Marketing Stats and Trends (Including Petfluencers) – Collective Bias compiled statistics from B2C influencer marketing research they conducted into an infographic featuring insights on both consumer and influencer behaviors. For example, 10% of 18-24 year olds are likely to purchase a product promoted by a famous pet influencer. 86% of influencers say Pinterest is the platform of choice for food ideas. MarketingProfs

CVS Vows to Stop Altering Beauty Images in Its Marketing – We couldn’t agree more: Starting in April, CVS Health Corp said it will stop “materially” altering the beauty imagery in its marketing materials that appear in its stores and on its websites and social media channels. CVS is also asking brand partners—including Revlon, L’Oréal and Johnson & Johnson—to join the effort. Wall Street Journal

TV drives search

Google Adds AMP Testing Tool to Search Results – Google has released its most significant update to the AMP testing tool since 2016. In addition to accessing the tool at its usual destination, you can also test AMPs directly in search results. Search Engine Journal

YouTube tightens rules around what channels can be monetized – Channels will need 4,000 hours of annual viewing time and over 1,000 subscribers to make the cut to make money on their video content. The Verge

The Brand-Content Preferences of Different Age Groups – HubSpot surveyed over 3,000 consumers 18+ to understand which types of content consumers of various ages want to see more of from brands. Over 50% want to see more videos from their favorite brands. Only 22% of consumers age 18-24 value emails from brands they support, compared with 68% of consumers age 55+. This is highly useful insight if you want to optimize for content engagement and action. MarketingProfs

More Than 1 in 3 Millennials Would Like to Go Viral – However, overall, fewer than 1 in 5 American adults would like to become viral on social media or famous on the news for a short time, according to a recent YouGov survey. Also, men (57%) desired fame more than women (48%). MarketingCharts

On the Lighter Side:

  • Blockchain Bandwagon by Tom Fishburne
  • Google’s Algorithm Says The World Is Flat – MediaPost
  • ‘Milkshake Duck‘ is a dictionary’s 2017 word of the year, and damn right – Mashable

TopRank Marketing (And Clients) In the News:

Lee Odden – The Future, Presented by LinkedIn with Help from Top Marketing Thought Leaders [Videos] – LinkedIn Marketing Solutions Blog
Lee Odden – What Does The Future Of CX Look Like? Here Are Some Of The Most Promising Predictions – Brian Solis Blog
Congratulations to our client Masterson Staffing
– Celebrating 50 Years in Business – Masterson Staffing Blog
Congratulations to our clients LinkedIn and SAP – Both were named as a “Best Software Company in 2018” by G2 Crowd

What was the top digital marketing news story for you this week?

We’ll see you next week when we’ll be sharing all new marketing news stories. Also, be sure to check out the full video summary on our TopRank Marketing TV YouTube Channel.


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Source:: toprankblog.com