Archiv für den Autor: Andreas

CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox

In a digital marketing career that has spanned numerous roles, often with a heavy focus on SEO, Courtney Cox has watched plenty of trends come and go.

But like many of us, she’s convinced that answer boxes (or “featured snippets,” or “position zero,” as you will) hold the key to search success going forward.

Not only do these “best answer” results attain prime visibility on SERPs, but as voice search continues to grow more prominent, they are likely to become the only result for many user queries within a few years.

Recognizing the magnitude of this topic, Cox will dedicate her session at Content Marketing World to Position 0: Optimizing Your Content to Rank in Google’s Answer Boxes. Drawing from her experience at Children’s Health, where she’s tasked with helping modernize the digital experience in an industry that has been — by her own admission — a little behind the curve, she’ll offer up practical advice for claiming this crucial real estate.

As we eagerly await her afternoon session on September 5th in Cleveland, OH, we had a chance to ask Cox about some pertinent matters relating to her specialization. Here’s what she had to say about data-driven conversion rate optimization, strategizing through competitive analysis, speaking the language of coding as marketers, and more.

What does your role as Digital Marketing Manager at Children’s Health entail? What are your main areas of focus and key priorities?

I have a team of strategists and editors that manages the online experience for our patient families. This includes everything from the user experience of, SEO, paid search, and management of our local listings across the web.

We are currently in a major transition period. Our goal is to provide the best online experience of any pediatric healthcare system in the country. Healthcare as an industry is behind the times, and historically, we have been no exception. As the cost of healthcare goes up, our consumers place more scrutiny on the total value of their experience with our system.

We typically think of that experience beginning when patient families walk through our doors; however, the initial patient experience frequently begins online with a search and ends online with a review. It’s our job to use the digital experience to show the value of our clinical services, reduce the anxiety of our patient families, and provide them with the information they need to make the right decisions for their child.

This year, that means implementing rigorous user testing, redesigning nearly every template on, taking advantage of advanced search tactics such as structured data and accelerated mobile pages, and publishing reviews directly on our website.

What is one thing that most company websites could be doing better when it comes to driving sales and conversions?

Fair warning – I’m going to try not to get on my soapbox about this one, but it’s hard because I feel so passionately about it.

Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. In the days of expensive usability labs and split-testing software, businesses with limited budgets could be excused from making data-driven, customer-centered optimizations. Those days are over.

If you want to outperform your competitors, you must start listening to your customers and responding to their behavior. If you’re not using free tools like Google Optimize for split testing or one of the infinite number of inexpensive user testing options available, then I guarantee you are failing your customers in some way in which you’re currently unaware.

Digital marketers need to abandon the “gut feeling” approach to conversion rate optimization. @CourtEWakefield #CMWorld
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Moving on to your subject of focus at CMWorld: Aside from the obvious placement benefits, why is it so important to aim for ‘Position 0′ on Google search results?

‘Position 0′ results (aka ‘Featured Snippets‘, aka ‘Answer Boxes‘) are important for a number of reasons. As you mentioned, prominence at the top of the search engine results page positions your website for more engagement and clicks than a lower position, but that’s not all.

Voice platforms like Google Home rely heavily on the position 0 results to give answers to voice queries from their users. For example, if you ask Google Home, “why can’t my kid sleep?” you’ll get an excerpt from that shows in the Google answer box for the same query on Google.

It’s been predicted that by 2020, half of all searches will be done through voice, and most of those searches will be headless (on a screenless device like Amazon Alexa or Google Home). In those cases, position 0 is the only result. You want to own that space.

How can competitive analysis improve our efforts to land an Answer Box?

The best thing to start with is to take inventory of the websites populating the answer boxes for queries you want to dominate. Then go look at what they’re doing on their pages. Are they using natural language in their headlines? Do they have structured data? What are they doing right? What are they doing wrong? Is there a theme across all the sites that you can mimic?

Then, you’ll want to match what they’re doing right and take advantage where they’re failing. In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. A little effort goes a long way.

In my experience, most websites are not well-optimized for the answer boxes, and they’re ranking through dumb luck. @CourtEWakefield #CMWorld
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When it comes to working toward Position 0, which optimization techniques pay dividends above and beyond the SEO impact?

Any time that you invest significant effort into providing quality content that answers your visitors‘ questions in a well laid out and easy-to-digest format, you’re going to start seeing payoffs beyond rankings. I think most content marketing folks understand that.

To ensure our content is high quality and highly relevant to what our customers need, we’ve been using a new technique that starts with the “People Also Ask” questions on Google. Basically, we type in a query we want to rank for, take inventory of the “People Also Ask” questions that appear for that query, and answer those questions directly in our content with the question itself as an H2 on the page.

Google is giving us a gift; by revealing these questions to us, they give us a deeper look than ever into the aggregation and relation of their search data. We’d be foolish not to utilize this data to create the most relevant content for users and position ourselves as a valuable thought leader.

Any time that you invest significant effort into providing quality content that answers your visitors‘ questions, you’re going to start seeing payoffs beyond rankings. @CourtEWakefield #CMWorld
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What does the emergence of the Answer Box tell us about how search engines are changing to serve the user experience? What do you foresee as the possible next step in that direction?

The demands on our time are greater every day, and folks‘ attention spans are ever shorter. We want answers, and we want them now. Answer boxes are just a response to that.

I won’t be surprised if five or 10 years from now, Google has enough functionality and feature sets that the majority of small businesses won’t need their own websites. You’ve already seen less reliance on individual ecommerce sites with the emergence of Amazon and even Etsy. Google could make this possible for service-based businesses like barber shops and coffee shops.

People get kind of anxious about that, especially those in the web development business, but the commoditization of the web has always been a reality. Those of us in digital marketing must adapt or die. And, on the client side, if Google is sending the business, why wouldn’t you want to reduce the cost of doing business by eliminating web hosting fees?

How can content marketers work more smoothly and seamlessly with development teams to get things done efficiently? Where do you see the most common snags?

I’m so lucky at Children’s because we have a marketing technology team that sits with us, and they are some of the most talented and easy-to-work with folks I’ve known in my career.

But I know not everyone has that luxury. I think the thing that has helped me most in my career is that I’ve also been a developer. While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. It helps when you’re requesting the implementation of structured data or Accelerated Mobile Pages (AMP) that you understand the complexities or at least how much work it will take.

In my experience, developers really appreciate it when you consult with them about a request. “Have you heard about AMP? What do you think about it? I think it could really improve mobile traffic – does it have any downsides from your perspective?” That consultation goes a long way for buy in down the road.

While not every content marketer can go out there and learn a coding language, they should really try to learn as much about that world as they can. @CourtEWakefield #CMWorld
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Which speaker presentations are you looking forward to most at Content Marketing World 2018?

You mean besides Tina Fey?

I’m a real tech geek, so the “How to Use Artificial Intelligence to Build and Optimize Content” and “Let’s Chat: How Messaging Apps, Chatbots, and Voice Assistants Will Impact Your Business in the Next 3-5 Years” have really piqued my interest. These are the things I hope we can get ahead of the game on to become healthcare digital marketing leaders.

Unpack More Answers

We thank Courtney for her great answers, which were extremely enlightening even if they didn’t come in a box.

For more expert insights on all of your most pressing questions, dive into the Ultimate Guide to Content Marketing below!

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CMWorld Interview: Thinking Inside the (Answer) Box with Courtney Cox |

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Schöne Scheisse – Hamburgs exklusiver Toilettenführer


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Es geht um die Wurst mit einem fiktiven Projekt für das 25hours Hotel Hafencity in Hamburg. Ein Corporate Publishing, welches Hamburg und das gesamte Thema um die Toilette von einer anderen Seite zeigen soll. Die Herausforderung dabei? Mit dem Tabuthema des Stuhlgangs zu brechen und einen ganz ungewöhnlichen Stadtführer zu kreieren.

Der Stadtführer führt uns auf den Weg der Toiletten durch Hamburg, angefangen bei besonderen Toiletten in Cafés, Restaurants und Geschäften bis hin zu alten Toilettenhäuschen, welche inzwischen umfunktioniert wurden. Nebenbei liefert er grundsätzliche Informationen rund um die Toilette wie im Einleger „Enzyklopädie“, welcher witzige Fakten zum Thema bereithält, sowie mit dem Toilettennotnagel, welcher 5 Stücke Toilettenpapier beinhaltet und uns beim nächsten Toilettenbesuch davor bewahrt, ohne Toilettenpapier dazustehen.

Um dem Stadtführer eine besondere Note zu verleihen, habe ich eine Typografie selbstentwickelt, welche als Headlineschrift verwendet wird. Die Buchstaben sind komplett individuell, teilweise wechseln sie von Versal zu Minuskel. Grafiken sind im gleichen Stil gestaltet, abgeleitet von den Kritzeleien auf öffentlichen Toiletten: So entsteht ein einheitlicher Look, welcher sich durch die Seiten wie ein roter Faden zieht.

Fotografien sollen persönlich wirken und jede Toilette auf ihre eigene besondere Art darstellen. Keine zu professionellen Aufnahmen, sondern händisch, persönlich, als hätte jemand die Fotos nur für den Leser aufgenommen. Raue Sprüche im Stadtführer führen uns auf eine amüsante und informative Reise – mit dem Toilettenführer durch Hamburg.

Abschlussarbeit Kommunikationsdesign am Institute Of Design Hamburg.

Fotografie, Editorialdesign, Grafikdesign, Text
Lisa Plöser

René von Falkenburg


How to avoid these common PPC mistakes

Whether you’ve just started with PPC or work in the industry for years, you still remember a mistake that you’ve never thought you could make. After all, human errors are part of our nature.

Every PPC professional is guilty of making at least one mistake at some point. Whether it was important or not, it’s good to recognise it to make sure you’re not repeating it.

We’ve decided to focus on the most common mistakes you can make when it comes to PPC and here’s a list that can serve as your next checklist on the mistakes you need to avoid.

Wrong targeting and bidding

An important part of a successful PPC strategy is the right targeting. Just because you have the ideal target audience in mind from previous campaigns doesn’t mean that you can guarantee future success.

The wrong audience for a particular campaign or objective cannot bring the desired results, that’s why you need to be careful when setting up your targeting options.

For example, you can narrow down your audience by selecting to use the option of ‘target and bid‘. This option allows you to reach the people who are on your retargeting list without wasting your budget on users who wouldn’t meet your criteria. However, it’s common to overlook this tactic to use the ‘bid only‘ option that can lead to confusing results, from lower traffic to expensive ads.

Another way to make a targeting error can occur if you’re not excluding the people you don’t want to reach. If you are remarking to a particular audience and you don’t narrow down your options, you risk paying more without seeing the desired goals. In a similar way, if you choose to create multiple lists for your remarking strategy, you may risk reaching the same audience several times, which will increase the total cost of your campaign.

Solution: Create a plan for your targeting and double-check all the options to ensure that you’re optimising your audience as much as possible. Keep an eye on your campaign once it starts to monitor the initial results.

Wrong use of keywords

Most PPC professionals focus on keywords to discover new opportunities for success. How often do you evaluate your keyword strategy though?

It’s common to assume that some tactics perform better than others, but it’s still useful to evaluate the results.

For example, you may be focusing on keywords that are too broad. This can be a good idea, but it can also a more expensive option. You can test long-tail keywords as a more cost-effective option that can lead to improved results in competitive industries.

Another common mistake is to ignore the use of negative keywords. It’s easy to forget them, but this can also affect your campaign results. Use them as part of your strategy to filter the keywords you don’t need to avoid paying for unwanted clicks.

Last but not least, many companies forget to bid on their own branded keywords. It may sound confusing or unnecessary, but if your competitors bid on your brand’s keywords, then you may miss on prospects who were willing to learn more about your business.

Solution: Pay close attention to your keyword choices and find the ones that work better for your plans.

Inconsistent messaging

A good PPC strategy requires a great landing page. However, it’s common to design a landing page independently from the PPC ads, which leads to several possible inconsistencies:

  • Design
  • Copy
  • Focusing on different goals
  • Different personas

Your landing page should be an extension of your PPC ads. There needs to be a continuity that starts with design and UX and moves to the brand, the messaging and the KPIs.

For example, you cannot create a PPC campaign that focuses on increasing sales and then create a landing page that doesn’t facilitate a quick shopping option.

Similarly, you cannot target a younger audience without testing your landing page across or devices.

These mistakes can also affect your Quality Score from Google that has to do with the relevance of your ads and your landing pages. This could risk paying more to reach your target audience and it’s a mistake that you don’t want to commit in the future.

When it comes to the messaging, your PPC ads should not trick your target audience to click into something that’s completely irrelevant to them. You need to create a sequence that will add value to make the next steps seem logical. It’s about tapping into the psychology of the user to blend UX and advertising to generate the best results.

Solution: The next time you’re about to set up a landing page, compare it with your involved PPC ads and ensure that the copy and the design are consistent. Use the landing pages to guide your visitors on a journey that will bring them closer to your desired goals.


The best way to avoid making common PPC mistakes is to optimise your strategy depending on your needs. Pay close attention to your goals and adjust the targeting, the bidding, the budget and your copy accordingly.

What’s important is to understand all the important factors that can harm your PPC strategy to ensure that you minimise the risks of any possible future mistakes.




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Zerbrochene Fenster, Müll, marode Zechenhäuser, Betrunkene in den Straßen: Die Assoziationen zu den Ruhrgebietsstädten sind pessimistisch. Der Pott steckt in einer Identitätskrise. Und keiner traut sich zu fragen, was die Region nach dem Ende des Bergbaus noch verbindet. Was aber verbirgt sich hinter den Imagekampagnen, beleuchteten Zechen und den Tränen der Fußballfans. Heiße Luft?

Momentan guckt hin, wird dabei deutlich und direkt, fragt nach den Hoffnungen, Ängsten und Visionen der Menschen aus dem Pott. Denn eines ist klar: nicht der romantisierte Blick in die Vergangenheit wird der Region zu neuem Selbstbewusstsein verhelfen, sondern ihre Neudefinition durch die Bewohner*innen.

Das Magazin besteht aus Interviews, Reportagen, Kommentaren und Fotoreihen. Die raue Unangepasstheit der Region spiegelt sich in der Gestaltung des Magazins wieder. Das Cover ist – passend zur Bergbauhistorie der Region – aus Kohlepapier hergestellt, das die Hände der Leser*innen schwarz färbt.

Momentan kommt auf den Punkt und bleibt dabei dreckig!

Eine Bachelorarbeit der Münster School of Design.

Konzept und Gestaltung
Ronja Overländer

Prof. Rüdiger Quass von Deyen
Hendrik Otremba


Deubner & Kirchberg


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Die Karlsruher Anwaltskanzlei Deubner & Kirchberg ist im Schwerpunkt auf den Gebieten des Verfassungs- und des Verwaltungsrechts, des Bau- und Vergaberechts sowie des Arbeitsrechts tätig. Für die Kanzlei hat das Büro Ink ein umfassendes Erscheinungsbild entwickelt, das unterer anderem das Logo, die Geschäftsausstattung sowie die Beschilderung in und an den Kanzleiräumen beinhaltet. Zu unseren Aufgaben zählte auch die Entwicklung eines Illustrationskonzepts zur Darstellung von themenspezifischen Motiven und die Gestaltung der Webseite.

Büro Ink